FAQ

Questions people actually ask.

Payment, delivery, stock and warranty in short answers. If yours is not here, ask us directly.

Ordering and payment

How do I pay?: Bank transfer or mobile wallet. Place the order, then upload the payment slip on your order page. We confirm it by hand, usually the same day.
Is cash on delivery available?: Yes, in Yangon and Mandalay, for orders under Ks 500,000. Everywhere else is prepaid.
Do you take cards?: No. There is no card gateway on the site, so nothing sensitive is ever typed into it.
How long do I have to pay?: Twenty-four hours. Unpaid orders cancel automatically after that and the stock goes back on the shelf.
Are prices in kyat?: Yes, every price is in Myanmar kyat (MMK) and includes nothing hidden. Delivery is added at checkout.

Where do you ship?: Anywhere in Myanmar, from Mandalay. We do not ship internationally.
How much is delivery?: It depends on your division. The full fee table is on the shipping page, and the exact amount appears at checkout before you pay.
How long does it take?: One to two days inside Mandalay, two to four days for main cities, up to a week for remote townships.
Can I track it?: Your order page shows the current status. Once a parcel is with the courier, message us and we will pass on the tracking.

Is the stock genuine?: Yes. Sealed retail boxes with the manufacturer warranty intact. No refurbished units, no grey-market imports.
Why is the catalogue so small?: We only list what we have used. A short shelf is the point, not a limitation.
Something is out of stock. Will it come back?: Usually. Message us with the product name and we will tell you whether it is on the next order and roughly when.
Do you sell keycaps, cables and pads?: Yes, they live under Accessories along with stands and mounts.

What if it arrives faulty?: Tell us within a month and we refund or replace it. Full details are on the returns and warranty page.
How long is the warranty?: Whatever the manufacturer gives, typically one to two years. It is listed in each product spec sheet, and we handle the claim for you.
Can I return something I simply did not like?: Within a month, unused and in the original box, yes. You cover the return delivery.

Do I need an account to order?: You can browse and fill a cart as a guest. An account saves your addresses and order history, and lets you upload a payment slip later.
Can I sign in with Google?: Yes, or with an email address and password.
What do you do with my details?: We use them to deliver your order and nothing else - name, phone and address go to the courier, and that is it. We do not sell data or run advertising trackers.

Still stuck? Send us a message - replies land within two working days.