Returns and warranty.

You have one month from delivery to tell us something is wrong. We refund or replace it - your choice, once we have seen the fault.

• Faulty on arrival: full refund or a replacement unit, delivery on us.
• Changed your mind: return it unused, in the original box, and we refund the item price. Return delivery is yours to cover.
• Wrong item sent: our mistake, our cost, both ways.

• Keycaps, switches, and other opened consumable parts, unless they arrived faulty.
• Products damaged by drops, liquid, power surges, or an attempted repair.
• Items returned after a month, which move to the warranty process below.

• Message us with your order number and a short description of the fault.
• Send a photo or a short video of the problem - it usually saves a round trip.
• We confirm the return and tell you where to send the parcel, or arrange a pickup.
• Refunds go back to the account you paid from, within 7 working days of the item arriving.

Start here - the form asks for the order number up front.

Every product is genuine, sealed stock and carries the manufacturer warranty that came with it - typically one to two years, depending on the brand. The warranty period for a specific product is listed in its specs.

• Keep your order number: it is your proof of purchase, so no paper receipt is needed.
• We handle the claim with the distributor on your behalf.
• Turnaround depends on the brand. We tell you the expected wait before you send anything in.
• Physical damage, liquid damage, and normal wear on cables or switches are not covered.

An order that has not been paid can be cancelled from your order page, and one that is unpaid for 24 hours cancels itself. After payment is confirmed, message us before it ships and we will stop the parcel if there is still time.