Returns and warranty.

You have two weeks from delivery to tell us about a factory fault. We handle it ourselves in that window - refund or replacement, your choice, once we have seen the fault. After two weeks a fault becomes a warranty claim, which we take to the company for you.

• Faulty on arrival: full refund or a replacement unit, delivery on us.
• A factory fault that shows up in the first two weeks: same - refund or replacement.
• Wrong item sent: our mistake, our cost, both ways.

• A product you simply changed your mind about. Check the specs and ask us anything before you order - we would rather answer questions than process a return.
• Keycaps, switches, and other opened consumable parts, unless they arrived faulty.
• Products damaged by drops, liquid, power surges, or an attempted repair.
• Faults reported after two weeks, which move to the warranty process below.

• Message us with your order number and a short description of the fault.
• Send a photo or a short video of the problem - it usually saves a round trip.
• We confirm the return and tell you where to send the parcel, or arrange a pickup.
• Refunds go back to the account you paid from, within 7 working days of the item arriving.

Start here - the form asks for the order number up front.

Every product is genuine, sealed stock and carries the manufacturer warranty that came with it - typically one to two years, depending on the brand. The warranty period for a specific product is listed in its specs. This is the route for any fault found after the first two weeks.

• Keep your order number: it is your proof of purchase, so no paper receipt is needed.
• We send the product to the company and follow their warranty policy. The outcome - repair, replacement, or refusal - is theirs to decide, not ours.
• We handle the claim with the distributor on your behalf.
• Turnaround depends on the brand. We tell you the expected wait before you send anything in.
• Physical damage, liquid damage, and normal wear on cables or switches are not covered.

An order that has not been paid can be cancelled from your order page, and one that is unpaid for 24 hours cancels itself. After payment is confirmed, message us before it ships and we will stop the parcel if there is still time.